Refund Policy

30-day guarantee: request a refund within 30 calendar days after your first Plosion subscription payment. If no domain has been registered or renewed for you, the eligible initial subscription payment is refunded in full.

1. Eligibility

Your first payment for a new Plosion subscription is eligible for the 30-day money-back guarantee when:

• you submit the request within 30 calendar days after the initial charge;
• the request concerns the first subscription for that customer, business, and account; and
• the account was not terminated for fraud, abuse, unlawful activity, or a material violation of the Terms of Service.

You do not need to provide a reason, although feedback is welcome. This policy does not limit refund or cancellation rights that cannot be waived under applicable law.

2. Domain costs are excluded

Domain names create third-party costs that generally cannot be reversed after registration or renewal. Completed domain registration, renewal, transfer, restoration, premium-domain, registry, and similar charges are therefore outside the subscription guarantee.

Before completing a registration, Plosion will disclose the non-refundable domain cost or the amount that may be deducted from a guarantee refund. If you request a refund after the domain is registered, Plosion will refund the eligible subscription amount less that disclosed completed domain cost. You remain the domain registrant and may keep the domain, subject to registrar, registry, and ICANN transfer rules.

3. Charges not covered by the guarantee

Unless required by law, the guarantee does not cover:

• subscription renewal payments after the first 30 days;
• completed third-party domain costs described above;
• taxes or third-party charges that are not returned to Plosion;
• multiple subscriptions created by the same customer or business to repeat the guarantee; or
• accounts terminated for fraud, abuse, unlawful conduct, or material breach.

4. How to request a refund

Email help@plosionbranding.com from the email address associated with your account. Include the business or account name and write “Refund request” in the subject line. We may ask for information reasonably needed to locate the charge and verify account ownership.

5. Refund timing

We will review eligible requests promptly and send confirmation when a refund is issued. Refunds are returned to the original payment method. Your bank or payment provider controls when the credit appears and may take additional business days to post it.

6. Cancellation is separate

A refund request does not automatically cancel future renewals unless you ask us to cancel or use the cancellation option in your account. Likewise, canceling a subscription does not automatically request a refund. After cancellation, service continues through the paid period unless a refund ends that period earlier.

7. Changes to this policy

We may update this policy prospectively. The version in effect when you made the applicable purchase will govern that purchase unless a later version is more favorable to you or law requires otherwise.

8. Questions

Contact help@plosionbranding.com with questions about refunds, billing, or cancellation.